Database of good practices on ageing

Older persons in the Philippines

Older graduates of The Senior Millenniors Programme reported a 60% increase in confidence when using various digital services such as banking or government sites. Additionally, there is a lower rate of victims to financial scams due to more knowledge of how to identify a scam or phishing scheme. In 2026, the model has been adopted by various local governments, using it as a standard active ageing service.  The sessions helped to onboard thousands of seniors into the eGovPH superapp, allowing them to claim national discounts for seniors, as well as access government services digitally. This is positive as it allows seniors to avoid waiting in long physical queues.

This programme was created after the realization that many older Filipinos had children and grandchildren living abroad, making the primary motivation for using technology family connection. Lessons are focused on teaching the tools that have immediate practical value such as joining Wi-Fi, basics of mobile data, creating Facebook profiles and joining community groups, and identifying phishing scams and protecting personal data.

Pairing young and older persons makes for a patient, non-judgmental environment where knowledge can be shared. It acknowledges that digital literacy is a lifeline these days, and knowing how to contact their loved ones can significantly improve quality of life.

Smart's 'Millenniors' Program: Empowering Filipino senior citizens through technology. - Free Online Library

The programme targets older adults across Thailand, especially those challenged by poverty or lacking digital access, to help them navigate the digital landscape safely and confidently.

Early outcomes show participants gaining digital skills helpful for daily life—accessing information, e-services, and communication tools—which directly enhances their autonomy and quality of life. The initiative is already influencing broader national efforts toward digital inclusivity for the ageing population.

Led by Chulalongkorn University researchers, in collaboration with local authorities, the project involved creating training modules tailored to seniors’ needs and piloting them at community venues—bridging academia, government, and the community in implementation.

It pioneers an evidence-informed, community-based digital empowerment model, targeting an often-overlooked demographic. This initiative strengthens social inclusion and dignity for older adults, while laying the foundation for scalable national digital aging policies.

• https://archive.opengovasia.com/2024/07/23/digital-inclusion-engaging-the-elderly-in-thailand/

The intended primary beneficiaries included vulnerable groups such as rural residents, older adults, persons with disabilities, and those with visual or hearing impairments.

The Ministry of Science and ICT coordinated with multiple agencies. Actions included deploying public Wi-Fi at 41,000 locations (2020–22), providing 10,000 smart devices to low-income users (2021), and enacting accessibility requirements for kiosks while expanding AI-based communication services.

It is holistic, covering education, access, use, and governance, while ensuring no one is left behind in digital transformation. The approach is systemic, inclusive, and replicable.

Citizens who are interested in digital training for daily life, especially the elderly, people with disabilities, and families from multicultural backgrounds.

Since its launch in 2020, a total of 3.41 million people have received training through this programme (as of January 2025).

The digital transformation, accelerated by the COVID-19 pandemic, has made the digital divide visible as a social issue. In order to close this gap, the need to reform the existing digital education system was recognised. Consequently, this platform was established in 2020. On-site courses are also held at a regional level so that people living in rural areas can participate in offline learning. As part of its implementation, the Digital Learning Bus project has been launched and Senior Digital Internships have been created, providing employment opportunities for senior citizens.

This programme is designed to improve the digital literacy of disadvantaged groups, including the elderly, at various levels. Adopting a holistic approach, it uses both online and offline methods to reach and support people with learning difficulties who are unable to travel.

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Older persons in Almaty, Kazakhstan

The Connect-Ed Foundation report for 2022 highlights a 40% increase in digital literacy for pensioners and retirees after attending the training courses on digital literacy. 

The "I am Online" course was developed in tandem with broader goal of increasing the digital literacy in Kazakhstan. The dedicated team of younger volunteers was assembled to create a comprehensive curriculum that would provide neccesary skills and understanding on uses of digital technologies to the older persons'. 

This is a good practice because it provides an accessible and supportive environment for older persons to develop digital skills that are increasingly essential for communication, access to services, and social enagagement. The initiative is innovative in its use of intergenerational learning, engaging younger volunteers to support older adults while strengthening social cohesion and reducing age-related stereotypes. The model is highly replicable and sustainable, as it relies on community engagement, volunteer support, and partnerships, enabling it to be adapted and implemented in different local contexts at relatively low cost.

Connect-ed Impact Report

Older persons in Kochi as well as college students. 

Participants reported increased confidence and proficiency with digital tools, demonstrating comfort in real-life applications such as communication and entertainment. It also strengthened intergenerational bonds. 

The module for teaching computers and smartphone was developed by college faculty and students in consultation with older persons to understand their needs.

The initiative addresses multiple needs within an age-friendly framework. Older persons gain valuable digital literacy, while students develop teaching skills and gain valuable insights from those with significant life experience. This program fosters social connections, combats isolation, and promotes lifelong learning for all participants, making it a powerful model for other communities looking to bridge the digital divide and create a more inclusive society.

Bridging the Digital Divide: Intergenerational Learning - Age-Friendly World

Citizens of the Philippines aged 60 or over

By April 2026, more than 1.3 million senior citizens had accessed their digital NSCID through the eGovPH app. 

The digital NSCID enables seniors to verify their status and access legally mandated benefits, including the 20% discount and VAT exemption, medical services, medicines, and public transportation benefits through the eGovPH app. 

The National Senior Citizens ID (NSCID) was developed by the National Commission of Senior Citizens (NCSC) in partnership with the Department of Information and Communications Technology (DICT) as a nationwide, standardized identification system for older persons. In August 2025, the government launched a digital NSCID integrated into the eGovPH application, linked with the Philippine Identification System (PhilSys) to enable automatic recognition of eligible citizens aged 60 and above. The implementation included coordination with local government units (LGUs), nationwide information campaigns, digital literacy training, and support for seniors who need assistance using the system.

The National Senior Citizens ID is a good practice because it creates a standardized, secure, and easily verifiable identity system that helps older persons access benefits and services more efficiently. By integrating the ID into the eGovPH platform and linking it with the national identification system, the government reduces administrative burden, paperwork, and opportunities for fraud. The initiative promotes digital inclusion, strengthens social protection, and improves service delivery nationwide while ensuring that senior citizens, including those in remote areas, can more easily claim their legal entitlements.

NCSC to establishments: Honor digital senior ID | Philippine News Agency

Beneficiaries were older persons residing in nursing homes affiliated with the Ministry of Family and Social Services across Türkiye.

As of the report, 1,923 older persons received digital and financial literacy training across 43 provinces. Additionally, 10 “Digital Spring Rooms” were established in nine nursing homes, enabling residents to use technology and the internet to connect visually and vocally with their loved ones.

Initiated in 2021 with pilot training programs in Istanbul, the initiative scaled nationwide under the ministry. It involved setting up dedicated Digital Spring Rooms, facilitating both training and social connection, and expanding digital literacy efforts to service centers in 43 provinces.

It integrates digital inclusion with social engagement, empowering older adults to stay digitally connected and independent, and showcases scalable nationwide implementation.

The programme benefits senior citizens in Sarawak, Malaysia, and youth volunteers (“cyber ambassadors”), facilitating mutual mentorship in digital literacy to bridge generational gaps.

DTSP gained recognition, becoming a finalist in the Sarawak Digital Economy Awards 2023 and even winning the Gold Award, demonstrating its community impact. Through digital coaching sessions—both in-person and online—senior participants reported increased confidence with smartphone use, navigating e-hailing (Grab), and using GPS (Google Maps).

Spearheaded by Swinburne and Rolf Schnyder Welfare Association, in alignment with Sarawak Ministry of Welfare’s mandate, DTSP delivers structured, module-based tech training. Youth volunteers provide personalized one-on-one coaching to seniors, delivered both online and physically in community settings.

It exemplifies intergenerational partnership, empowering elders with digital tools while nurturing empathy and teaching skills in youths—resulting in inclusive, scalable digital inclusion.

• https://digital-seniors.com/?page_id=102&utm

Target beneficiaries are older persons with a disability who are not covered by the National Disability Insurance Scheme (NDIS).

The Disability Support for Older Australians (DSOA) Program was implemented on 1 July 2021, replacing the Commonwealth Continuity of Support (CoS) Program. All clients receive funded services through an Individual Support Package, which details the client’s disability care and services. A DSOA service coordinator manages the plan. The plan provides the client with: choice of their services and care, control over the way providers deliver those services, and an outline of their DSOA service coordinator’s responsibilities and management fee. The purpose of the programme was to ensure continuity of disability support for older Australians excluded from the NDIS due to age or other criteria.

It extends support to individuals with disabilities not covered under existing programmes. It also ensure services are socially and culturally appropriate and free from discrimination.

What is the Disability Support for Older... | Disability Support Guide