Database of good practices on ageing

All Australians affected by age discrimination, especially older workers and people with disability, who faced barriers in employment, training, and promotion.

The program supported thousands of older and disabled workers by promoting inclusive recruitment, training managers, and developing workplace resources, reducing age-related job loss and fostering diversity.

Through a national inquiry (2015–2016) with 1,100 consultations and 342 submissions, involving employers, community groups, and government. Outcomes included training modules, resource kits, and cross-sector partnerships for nationwide adoption.

It is evidence-based, consultative, and replicable—combining legal reform, training, and partnerships to deliver measurable inclusion and fairness in employment.

• https://humanrights.gov.au/sites/default/files/document/publication/WTW_2016_Resource_WEB%20FINAL.pdf

Those who need care, particularly older persons people living alone

As of 2024, it had more than 30,000 users nationwide. Furthermore, cases of the early detection of health issues through this AI-based service have also been reported.

The AI call service was initially launched by NAVER, a  web provider in the Republic of Korea, during the pandemic to check for symptoms. In late 2021, a pilot project was conducted to test a CareCall service targeting older persons living alone. Since 2022, the service has officially been launched and implemented in various regions.

The call service, which is based on AI, enables customized conversations for the purpose of checking the well-being of elderly people, as well as the implementation of care support. It showcases the use of innovative technology in care sectors.

CLOVA CareCall 개요

Older Thai citizens

A larger amount of family caregivers are able to remain in the workforce, particularly women. Evaluations in 2025 have shown the families who use these centers showed a 30-40% reduction in stress levels. Seniors who attend these daycares have higher Activities of Daily Living scores, meaning they remain social and independent longer. Elderly who have no verbal skills have regained the ability to speak after joining the daycare.

This programme supports the practice of ageing in place while allowing the children to pursue their career and earn. Additionally, it promotes community-based care models.

Older persons in China

In 2024, China’s basic pension system benefited more than 180 million rural and non-working urban residents. With an average monthly pension of around 246 yuan for those not covered by the urban employee pension program, the basic pension serves as a vital financial safety measure, helping to cover basic living expenses.

Since the 2000s, China established a multi-pillar pension system which included basic pension systems for rural and for urban citizens.  Since then, China has steadily expanded and reformed its basic pension structure to address rapid population aging, improve equity, and strengthen long‑term sustainability. The system evolved from early state‑guaranteed pensions toward a more diversified framework built on three pillars: a public basic pension, enterprise and occupational annuities, and private commercial pensions, forming a unified structure emphasized in national reforms since the 11th Five‑Year Plan (2006–2010) and further reinforced by the 20th Party Congress directives to develop a multi‑tiered and coordinated pension insurance system. China merged its rural and urban basic pension systems on 7 February 2014. On that date, the Executive Meeting of the State Council approved the integration of the New Rural Pension System and the Urban Residents’ Old‑Age Insurance into a unified system.

The government strengthened financial reserves through the establishment of the National Social Security Fund in 2000 and expanded coverage to rural and urban residents alike, achieving near‑universal adult inclusion by 2019. 

The basic pension system provides a foundation of economic security and increases the well-being of older adults in their later years.

The Chinese Pension System | NBER

Women community members and female leaders in companies, with a target of training about 300 female disaster management leaders.

The program strengthened women’s leadership in disaster preparedness, broadened perspectives in community and corporate planning, and contributed to inclusive, effective measures for future large-scale disasters in Tokyo.

Led by the Tokyo Metropolitan Government, it progressed in phases: introductory seminars in 2017 to raise awareness, followed by intensive coordinator training in 2018 to foster practical leadership capacity.

It promotes gender equality, ensures inclusive disaster risk reduction, and enhances community resilience by empowering women leaders.

• https://www.bousai.go.jp/en/documentation/white_paper/pdf/PI1-1.pdf

Cadres of the Integrated Health Posts increase their skills benefitting their communities, including older persons.

This community-based approach aims to reach older persons and their families in situ with preventive measures and to address basic health issues. Older persons and communities build personal interactions and trust with the cadres and the service is easy to access. This approach leads to increased awareness of target groups, earlier detection, continuous monitoring and faster action in case of deteriorating health. It enables older persons to lead longer, healthier lives at home.

The program supports Australians aged 50 and above, particularly those with minimal digital engagement or confidence. It also benefits their families and community organisations involved in digital skill outreach.

Until May 2024, Be Connected has empowered over 2 million older Australians to use technology safely and confidently, vastly surpassing its initial target of 300,000 learners. It engaged more than 3,800 community network partners, distributed over AUD 30 million in grants, and consistently improved learners’ digital skills and social inclusion.

Developed as part of the 2016 Digital Literacy for Older Australians initiative, the eSafety Commissioner created the online learning portal, while the Department of Social Services partnered with the Good Things Foundation to build a national community network. The program combines free online resources with face-to-face training—supported by grants, digital mentors, and outreach campaigns like Get Online Week—enabling personalised, scalable delivery.

It combines evidence-based digital inclusion strategies with multi-level stakeholder collaboration, delivering scalable, equitable access to digital skills for a vulnerable demographic—leading to measurable improvements in confidence, connectivity, and independence.

• https://www.esafety.gov.au/newsroom/media-releases/2-million-learners-and-counting-seniors-choose-to-be-connected-online

Older adults living in Beihang Community, particularly empty-nested, impaired, and older persons with care and health management needs.

The alliance improved coordination of care services through a centralized digital dispatch system, expanded access to transportation, health management, and home safety services, and completed over 2,400 service matches by mid-2024.

The model was developed through a “1+N” framework, combining an integrated community service platform with multiple smart devices and service providers, and linking online and offline services to meet diverse care needs.

The initiative demonstrates an effective community-level governance model that integrates public, non-profit, and market resources to deliver coordinated, demand-driven, and technology-enabled elderly care services.

The strategy targets New Zealanders aged 65+, as well as the upcoming older cohort aged 50–64—emphasizing diversity across Māori, Pacific, disabled, and regional communities.

This government initiative set a vision and action plan spanning five crucial domains: financial security, healthy ageing, housing choices, social participation, and accessibility.

The strategy emerged following a 2018 national conversation and consultation process. It was collaboratively co-designed with central and local government, iwi, whānau, NGOs, and communities.

It adopts a whole-of-life, inclusive, and whānau-centered approach, grounded in targeted strategy, public engagement, and cross-sector collaboration—making it adaptable and deeply reflective of Aotearoa New Zealand’s diversity and long-term ageing needs.

• https://www.officeforseniors.govt.nz/better-later-life-strategy

Older adults, including those living at home or in care institutions, as well as care service providers and community care organizations.

The initiative enabled integrated and whole-process care services through smart TVs, including daily care, health management, learning, and social activities. By 2023, approximately 49,000 terminals had been deployed in large-scale care institutions in China.

The solution was developed based on a self-developed elderly care IoT operating system, an application shopping system for care services, and a technology accompaniment approach. It integrates smart TV hardware, software platforms, and service scenarios, supporting both institutional and home-based care applications.

The practice demonstrates how widely used household devices, such as televisions, can be leveraged as inclusive digital platforms to deliver care, learning, and service interactions for older adults, helping to reduce digital barriers and extend digital care services to home-based settings.