Total: 405 good practice(s). Download
CLOVA CareCall is an AI-powered phone service that checks on users' well-being. The calls include everyday questions about various topics, as well as purposeful check-in conversations that reflect the current catastrophic or environmental situation. Designed to facilitate natural, friendly conversations rather than automated questions, it helps reduce loneliness and provide emotional support, as well as supporting local authorities in implementing care programmes.
Those who need care, particularly older persons people living alone
As of 2024, it had more than 30,000 users nationwide. Furthermore, cases of the early detection of health issues through this AI-based service have also been reported.
The AI call service was initially launched by NAVER, a web provider in the Republic of Korea, during the pandemic to check for symptoms. In late 2021, a pilot project was conducted to test a CareCall service targeting older persons living alone. Since 2022, the service has officially been launched and implemented in various regions.
The call service, which is based on AI, enables customized conversations for the purpose of checking the well-being of elderly people, as well as the implementation of care support. It showcases the use of innovative technology in care sectors.
CLOVA CareCall 개요
This is a pilot project for elderly daycare facilities in local communities. This daycare system is in place of full-time nursing homes, allowing seniors to stay during the daytime and return home at night. The facility provides nutritious meals, activities to promote physical and mental health, and personalized care plans. Overall, they aim to foster social connection and engage seniors cognitively.
Older Thai citizens
A larger amount of family caregivers are able to remain in the workforce, particularly women. Evaluations in 2025 have shown the families who use these centers showed a 30-40% reduction in stress levels. Seniors who attend these daycares have higher Activities of Daily Living scores, meaning they remain social and independent longer. Elderly who have no verbal skills have regained the ability to speak after joining the daycare.
This programme supports the practice of ageing in place while allowing the children to pursue their career and earn. Additionally, it promotes community-based care models.
The “Basic Computer Skills for Elderly People” programme is a free digital literacy initiative that equips older persons with practical computer and smartphone skills needed for everyday life. The programme teaches participants how to use computers and mobile devices independently, browse the internet, create and use email accounts, access social media, communicate through messaging applications such as WhatsApp, and use Microsoft Office applications. More recently, the curriculum has expanded to include media literacy, online safety, and cyber fraud awareness. The programme is delivered through face-to-face training, enabling older learners to receive personalized support and gain confidence in using digital technologies
Older persons aged 50 years and above seeking to improve their digital skills
The programme was developed in response to growing digitalization and recognition that many older persons lacked the skills needed to use digital technologies confidently. As everyday services, communication, and information increasingly shifted online, AITC and EIF designed a practical training programme specifically tailored to older learners. The curriculum focuses on hands-on learning and real-life applications, allowing participants to practice directly on their own devices. Over time, the programme expanded beyond basic computer skills to include media literacy, online safety, identification of suspicious messages, and protection against cybercrime and misinformation.
This initiative is a good practice because it addresses the digital divide among older persons through targeted, practical, and accessible learning opportunities and is provided free of charge.
The basic pension system in China is part of the national, multilevel public pension system. The basic pension is the minimum standard provided to urban and rural residents. Eligible older residents who participate in the pension program are guaranteed a minimum monthly pension of 143 yuan (as of 2025).
Older persons in China
In 2024, China’s basic pension system benefited more than 180 million rural and non-working urban residents. With an average monthly pension of around 246 yuan for those not covered by the urban employee pension program, the basic pension serves as a vital financial safety measure, helping to cover basic living expenses.
Since the 2000s, China established a multi-pillar pension system which included basic pension systems for rural and for urban citizens. Since then, China has steadily expanded and reformed its basic pension structure to address rapid population aging, improve equity, and strengthen long‑term sustainability. The system evolved from early state‑guaranteed pensions toward a more diversified framework built on three pillars: a public basic pension, enterprise and occupational annuities, and private commercial pensions, forming a unified structure emphasized in national reforms since the 11th Five‑Year Plan (2006–2010) and further reinforced by the 20th Party Congress directives to develop a multi‑tiered and coordinated pension insurance system. China merged its rural and urban basic pension systems on 7 February 2014. On that date, the Executive Meeting of the State Council approved the integration of the New Rural Pension System and the Urban Residents’ Old‑Age Insurance into a unified system.
The government strengthened financial reserves through the establishment of the National Social Security Fund in 2000 and expanded coverage to rural and urban residents alike, achieving near‑universal adult inclusion by 2019.
The basic pension system provides a foundation of economic security and increases the well-being of older adults in their later years.
The Chinese Pension System | NBER
The Basic Plan for Disaster Risk Reduction, developed by the Japanese National and Local Governments, recognises vulnerable groups, such as elderly people, in disaster risk reduction (DRR) policies.
Women community members and female leaders in companies, with a target of training about 300 female disaster management leaders.
The program strengthened women’s leadership in disaster preparedness, broadened perspectives in community and corporate planning, and contributed to inclusive, effective measures for future large-scale disasters in Tokyo.
Led by the Tokyo Metropolitan Government, it progressed in phases: introductory seminars in 2017 to raise awareness, followed by intensive coordinator training in 2018 to foster practical leadership capacity.
It promotes gender equality, ensures inclusive disaster risk reduction, and enhances community resilience by empowering women leaders.
The 2024 Basic Policy on Measures for an Ageing Society (Kōreishakai Taisaku Taikō), approved by Cabinet on 13 September 2024 serves as the government's overarching policy framework on ageing and provides strategic directions across employment, pensions, health, care, learning, social participation, living environments, and innovation. It also includes numerical targets and indicators for monitoring progress. It frames ageing as a whole-of-society issue and emphasizes enabling people to remain active, healthy, and engaged throughout their lives. The document views older persons as economic and social contributors.
Senior officials in all Ministries.
It was developed with multiple policy sectors and ministries.
The policy provides a comprehensive, whole-of-government framework for responding to population ageing and includes monitoring indicators.
Integrated Health Posts (Posyandu) support Community Health Centers (Puskesmas) in bringing basic health services closer to the community. This guidebook has been developed to improve 25 basic skills of Posyandu cadres. One chapter is dedicated to "Adult and Senior Age Skills" and provides basic information about common age-related challenges and recommends respective behavioural changes and remedies to improve the situation. This includes healthy diet, physical activity and health checks. The chapter describes the symptoms for several common ailments, such as obesity, diabetes, hypertension, stroke, cancer, mental health, geriatrics etc., how to conduct early detection, and how to ease or heal symptoms.
Cadres of the Integrated Health Posts increase their skills benefitting their communities, including older persons.
This community-based approach aims to reach older persons and their families in situ with preventive measures and to address basic health issues. Older persons and communities build personal interactions and trust with the cadres and the service is easy to access. This approach leads to increased awareness of target groups, earlier detection, continuous monitoring and faster action in case of deteriorating health. It enables older persons to lead longer, healthier lives at home.
Be Connected, implemented by the Australian Government, offers a range of free online learning resources to help older Australians gain confidence and skills to use digital devices safely. The initiative provides 350 interactive activities, covering topics such as online safety, video calling, online shopping and banking, with this programme having achieved over 90% learner satisfaction.
The program supports Australians aged 50 and above, particularly those with minimal digital engagement or confidence. It also benefits their families and community organisations involved in digital skill outreach.
Until May 2024, Be Connected has empowered over 2 million older Australians to use technology safely and confidently, vastly surpassing its initial target of 300,000 learners. It engaged more than 3,800 community network partners, distributed over AUD 30 million in grants, and consistently improved learners’ digital skills and social inclusion.
Developed as part of the 2016 Digital Literacy for Older Australians initiative, the eSafety Commissioner created the online learning portal, while the Department of Social Services partnered with the Good Things Foundation to build a national community network. The program combines free online resources with face-to-face training—supported by grants, digital mentors, and outreach campaigns like Get Online Week—enabling personalised, scalable delivery.
It combines evidence-based digital inclusion strategies with multi-level stakeholder collaboration, delivering scalable, equitable access to digital skills for a vulnerable demographic—leading to measurable improvements in confidence, connectivity, and independence.
A community-based smart elderly care alliance that uses a digital platform to coordinate home care, health services, transportation, and safety monitoring for older adults.
Older adults living in Beihang Community, particularly empty-nested, impaired, and older persons with care and health management needs.
The alliance improved coordination of care services through a centralized digital dispatch system, expanded access to transportation, health management, and home safety services, and completed over 2,400 service matches by mid-2024.
The model was developed through a “1+N” framework, combining an integrated community service platform with multiple smart devices and service providers, and linking online and offline services to meet diverse care needs.
The initiative demonstrates an effective community-level governance model that integrates public, non-profit, and market resources to deliver coordinated, demand-driven, and technology-enabled elderly care services.
The Better Later Life (2019-2034) Action Plan, developed and implemented by the New Zealand Government, supports older persons by creating opportunities for them to contribute and be valued. The plan focuses on five key areas: financial security, healthy ageing, diverse housing choices, social connection and accessible environments. The plan includes measures like the NZ Super universal income for older citizens, KiwiSaver retirement savings, improvements to housing security and accessibility and initiatives to improve digital skills and social engagement for older persons.
The strategy targets New Zealanders aged 65+, as well as the upcoming older cohort aged 50–64—emphasizing diversity across Māori, Pacific, disabled, and regional communities.
This government initiative set a vision and action plan spanning five crucial domains: financial security, healthy ageing, housing choices, social participation, and accessibility.
The strategy emerged following a 2018 national conversation and consultation process. It was collaboratively co-designed with central and local government, iwi, whānau, NGOs, and communities.
It adopts a whole-of-life, inclusive, and whānau-centered approach, grounded in targeted strategy, public engagement, and cross-sector collaboration—making it adaptable and deeply reflective of Aotearoa New Zealand’s diversity and long-term ageing needs.
