Total: 413 good practice(s). Download
This initiative tackles the digital divide by empowering college students to become tech teachers for older persons. However, Yuva Vigyan goes beyond simple instruction: the programme fosters a unique exchange. College students equip older persons with valuable computer skills, promoting continued learning and social connection. In turn, experienced professionals from the college faculty become mentors to the students, offering guidance beyond the classroom.
Following classes, students and older persons may interact informally, creating opportunities for knowledge exchange in both directions. Older persons, with their life experiences and wisdom, can mentor students, fostering a sense of community and mutual respect.
Older persons in Kochi as well as college students.
Participants reported increased confidence and proficiency with digital tools, demonstrating comfort in real-life applications such as communication and entertainment. It also strengthened intergenerational bonds.
The module for teaching computers and smartphone was developed by college faculty and students in consultation with older persons to understand their needs.
The initiative addresses multiple needs within an age-friendly framework. Older persons gain valuable digital literacy, while students develop teaching skills and gain valuable insights from those with significant life experience. This program fosters social connections, combats isolation, and promotes lifelong learning for all participants, making it a powerful model for other communities looking to bridge the digital divide and create a more inclusive society.
Bridging the Digital Divide: Intergenerational Learning - Age-Friendly World
The digital National Senior Citizens ID (NSCID) is the official digital version of the Senior Citizen ID, accessible through the eGovPH. It is designed to make the verification and use of privileges faster, more secure and more convenient. Accepted by participating establishments nationwide, NSCID enables older persons to access benefits such as a twenty per cent discount and VAT exemption on eligible products and services. It can also be used for public transportation, purchases of medicines and medical services and other benefits provided by law. NSCID makes it easier for older persons to verify their eligibility for these privileges by eliminating the need for physical documents. The initiative supports digital transformation by improving service delivery, expanding social protection and enhancing accessibility, ensuring that no older person is left behind in an increasingly digital society.
Citizens of the Philippines aged 60 or over
By April 2026, more than 1.3 million senior citizens had accessed their digital NSCID through the eGovPH app. The digital NSCID enables seniors to verify their status and access legally mandated benefits, including the 20% discount and VAT exemption, medical services, medicines, and public transportation benefits through the eGovPH app.
The National Senior Citizens ID (NSCID) was developed by the National Commission of Senior Citizens (NCSC) in partnership with the Department of Information and Communications Technology (DICT) as a nationwide, standardized identification system for older persons. In August 2025, the government launched a digital NSCID integrated into the eGovPH application, linked with the Philippine Identification System (PhilSys) to enable automatic recognition of eligible citizens aged 60 and above. The implementation included coordination with local government units (LGUs), nationwide information campaigns, digital literacy training, and support for seniors who need assistance using the system.
The National Senior Citizens ID is a good practice because it creates a standardized, secure, and easily verifiable identity system that helps older persons access benefits and services more efficiently. By integrating the ID into the eGovPH platform and linking it with the national identification system, the government reduces administrative burden, paperwork, and opportunities for fraud. The initiative promotes digital inclusion, strengthens social protection, and improves service delivery nationwide while ensuring that senior citizens, including those in remote areas, can more easily claim their legal entitlements.
NCSC to establishments: Honor digital senior ID | Philippine News Agency
The Digital Spring Project, launched as a pilot by the Ministry of Family and Social Services, Vodafone and Turkcell, established “Digital Spring Rooms” in nursing homes across several cities in Türkiye. These rooms provide older persons with access to technology, allowing them to video call family members, play digital games and perform e-Government transactions. The project has expanded to 10 technology rooms, with projections to expand nationwide.
Beneficiaries were older persons residing in nursing homes affiliated with the Ministry of Family and Social Services across Türkiye.
As of the report, 1,923 older persons received digital and financial literacy training across 43 provinces. Additionally, 10 “Digital Spring Rooms” were established in nine nursing homes, enabling residents to use technology and the internet to connect visually and vocally with their loved ones.
Initiated in 2021 with pilot training programs in Istanbul, the initiative scaled nationwide under the ministry. It involved setting up dedicated Digital Spring Rooms, facilitating both training and social connection, and expanding digital literacy efforts to service centers in 43 provinces.
It integrates digital inclusion with social engagement, empowering older adults to stay digitally connected and independent, and showcases scalable nationwide implementation.
The Digital Technologies Seniors Program (DTSP) was implemented by Swinburne University of Technology Sarawak Campus in collaboration with Persatuan Kebajikan Rolf Schnyder and the Sarawak Ministry of Welfare, Women and Family Development. The programme aims to enhance older persons digital literacy and social inclusion through a step-by-step process, focusing on improving digital competency, cyber-security awareness and resilience against online threats. The coaching model pairs older persons with younger mentors, bridging the generational gap while teaching skills like smartphone usage, digital banking and basic photography.
The programme benefits senior citizens in Sarawak, Malaysia, and youth volunteers (“cyber ambassadors”), facilitating mutual mentorship in digital literacy to bridge generational gaps.
DTSP gained recognition, becoming a finalist in the Sarawak Digital Economy Awards 2023 and even winning the Gold Award, demonstrating its community impact. Through digital coaching sessions—both in-person and online—senior participants reported increased confidence with smartphone use, navigating e-hailing (Grab), and using GPS (Google Maps).
Spearheaded by Swinburne and Rolf Schnyder Welfare Association, in alignment with Sarawak Ministry of Welfare’s mandate, DTSP delivers structured, module-based tech training. Youth volunteers provide personalized one-on-one coaching to seniors, delivered both online and physically in community settings.
It exemplifies intergenerational partnership, empowering elders with digital tools while nurturing empathy and teaching skills in youths—resulting in inclusive, scalable digital inclusion.
The DSOA Program supports older people with disabilities who cannot be supported by the in-home aged care system. The DSOA Program supports older people with a disability to remain as independent as possible through consistent, timely, high-quality services. It also supports older people with a disability to move into other programs – such as aged care – when their needs change. Finally, it supports carers through respite services so they can have a break.
Target beneficiaries are older persons with a disability who are not covered by the National Disability Insurance Scheme (NDIS).
The Disability Support for Older Australians (DSOA) Program was implemented on 1 July 2021, replacing the Commonwealth Continuity of Support (CoS) Program. All clients receive funded services through an Individual Support Package, which details the client’s disability care and services. A DSOA service coordinator manages the plan. The plan provides the client with: choice of their services and care, control over the way providers deliver those services, and an outline of their DSOA service coordinator’s responsibilities and management fee. The purpose of the programme was to ensure continuity of disability support for older Australians excluded from the NDIS due to age or other criteria.
It extends support to individuals with disabilities not covered under existing programmes. It also ensure services are socially and culturally appropriate and free from discrimination.
What is the Disability Support for Older... | Disability Support Guide
An AI-based oral function assessment application used in day care facilities to evaluate swallowing and oral health risks using smartphone video analysis.
Older adults using long-term care and rehabilitation services, and care staff in day care facilities.
The application enabled early detection of oral function decline and aspiration pneumonia risk, supported personalized training, and reduced reliance on specialized dental staff.
The AI application analyzes recorded speech tests (“PA-TA-KA”) on smartphones or tablets and instantly provides visualized scores and training recommendations.
It offers a low-burden, scalable method to integrate oral health assessment into routine elder care and supports preventive health management.
The e-Living Will is an online platform that allows Thai citizens to create store and share their preferences regarding end-of-life care. It allows individuals to legally refuse treatments that only prolong the process of dying without improving the quality of life. This information is store within the ThaiID, the national digital identity system, so it is linked to their government profile.
Citizens of all ages and their families; medical staff.
Citizens can now create a Living Will in less than 10 minutes from any smartphone, whereas it used to be a paper process that required a physical witness and manual filing. Doctors have immediate access to the patients preferences which prevents over-treatment that the patient never wanted. This reduces legal disputes between doctors and family members, as the patients wishes are clear and legally binding.
This was developed s a response to a paper issue. Often families and doctors were unsure of the patients wishes in an medical crisis and had no way to find out as the medical records were either lost or in another location. By building an online platform to portray the same information and linking it directly to your ThaiID, it no longer matters which hospital you were taken to, they would be able to honor your wishes.
This practice protects human dignity, and allows the final stage of life to be handled with the patients wants in mind. The old issue of 'lost paperwork' is now solved with the digitization of the will.
LW-Pt.pdf
Elder Line, developed by the Indian Government and Ministry of Social Justice and Empowerment, is a National helpline for senior citizens (NHSC). This line, 14567, is a toll-free number that provides assistance to older persons and/or caregivers in cases of abuse, rescues and reunites homeless elderly, and is currently providing four service types, including: information sharing, guidance, emotional support and field intervention.
All senior citizens across India seeking support, guidance, grievance redressal, emotional support, assistance with abuse, rescue, and related services.
Within the first four months, over 200,000 calls were received and more than 30,000 seniors received help, including guidance on vaccination and pension-related queries.
Launched by the Government of India’s Ministry of Social Justice & Empowerment as a toll‑free national helpline (14567), functioning 8AM–8PM, seven days a week, operationalized across multiple states via collaboration between central and state governments.
It provides accessible, real-time, free, and centralized support to vulnerable seniors—spanning emotional, legal, medical, and welfare needs—across the entire country, it exemplifies a responsive, scalable, and inclusive elder-care initiative.
The Eldercare Centre Service Model in Singapore was implemented by Government, Ministry of Health (MOH) and Agency for Integrated Care (AIC). These centres serve as central points for seniors in their communities, offering an ’ABC’ suite of services, (A) active ageing programmes, (B) befriending or buddying and (C) information and referral to care services. These centers provide regular community programmes, volunteering opportunities and proactive engaement to address seniors needs.
All seniors across Singapore, irrespective of income level, housing type, or frailty. This includes both healthier seniors and those who are more vulnerable or frail.
In Fiscal Year 2021, 60 Active Ageing Centres (AACs) and Active Ageing Care Hubs (AACHs) were onboarded to the new service model, collectively overseeing about 145,900 seniors, including approximately 3,500 befriendees.
MOH, in collaboration with AIC, phased in the new “ABC” service model—Active Ageing programmes, Befriending/Buddying, and Care referrals—across existing eldercare centres. They engaged providers from November 2020, gathering feedback to refine rollout as centres ramped up capacities starting May 2021.
By establishing a consistent “ABC” service suite across all eldercare centres, the model ensures all seniors can access active ageing, social connection, and care referrals in their community—bridging gaps and promoting inclusion.
The Elderly Home Care Provision, named Red Crowns CareGivers, is a private company that provides a range of home care services for olders persons in Singapore. These services, provided by trained family caregivers, nurses and other medical experts, include dementia care, medical escorts, occupational therapy, palliative care, physiotherapy, personal care, check-in visits, night nursing care and post-surgery care.
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The programme supports 2,000 vulnerable seniors, strengthening community inclusion, enhancing well-being, and advancing gerontology services through training and curriculum integration at TSMU (WHO, 2023).
It promotes social inclusion and addresses the needs of vulnerable seniors. The model can be adapted and scaled across communities.
