Total: 405 good practice(s). Download
The Digital Technologies Seniors Program (DTSP) was implemented by Swinburne University of Technology Sarawak Campus in collaboration with Persatuan Kebajikan Rolf Schnyder and the Sarawak Ministry of Welfare, Women and Family Development. The programme aims to enhance older persons digital literacy and social inclusion through a step-by-step process, focusing on improving digital competency, cyber-security awareness and resilience against online threats. The coaching model pairs older persons with younger mentors, bridging the generational gap while teaching skills like smartphone usage, digital banking and basic photography.
The programme benefits senior citizens in Sarawak, Malaysia, and youth volunteers (“cyber ambassadors”), facilitating mutual mentorship in digital literacy to bridge generational gaps.
DTSP gained recognition, becoming a finalist in the Sarawak Digital Economy Awards 2023 and even winning the Gold Award, demonstrating its community impact. Through digital coaching sessions—both in-person and online—senior participants reported increased confidence with smartphone use, navigating e-hailing (Grab), and using GPS (Google Maps).
Spearheaded by Swinburne and Rolf Schnyder Welfare Association, in alignment with Sarawak Ministry of Welfare’s mandate, DTSP delivers structured, module-based tech training. Youth volunteers provide personalized one-on-one coaching to seniors, delivered both online and physically in community settings.
It exemplifies intergenerational partnership, empowering elders with digital tools while nurturing empathy and teaching skills in youths—resulting in inclusive, scalable digital inclusion.
The DSOA Program supports older people with disabilities who cannot be supported by the in-home aged care system. The DSOA Program supports older people with a disability to remain as independent as possible through consistent, timely, high-quality services. It also supports older people with a disability to move into other programs – such as aged care – when their needs change. Finally, it supports carers through respite services so they can have a break.
Target beneficiaries are older persons with a disability who are not covered by the National Disability Insurance Scheme (NDIS).
The Disability Support for Older Australians (DSOA) Program was implemented on 1 July 2021, replacing the Commonwealth Continuity of Support (CoS) Program. All clients receive funded services through an Individual Support Package, which details the client’s disability care and services. A DSOA service coordinator manages the plan. The plan provides the client with: choice of their services and care, control over the way providers deliver those services, and an outline of their DSOA service coordinator’s responsibilities and management fee. The purpose of the programme was to ensure continuity of disability support for older Australians excluded from the NDIS due to age or other criteria.
It extends support to individuals with disabilities not covered under existing programmes. It also ensure services are socially and culturally appropriate and free from discrimination.
What is the Disability Support for Older... | Disability Support Guide
An AI-based oral function assessment application used in day care facilities to evaluate swallowing and oral health risks using smartphone video analysis.
Older adults using long-term care and rehabilitation services, and care staff in day care facilities.
The application enabled early detection of oral function decline and aspiration pneumonia risk, supported personalized training, and reduced reliance on specialized dental staff.
The AI application analyzes recorded speech tests (“PA-TA-KA”) on smartphones or tablets and instantly provides visualized scores and training recommendations.
It offers a low-burden, scalable method to integrate oral health assessment into routine elder care and supports preventive health management.
The e-Living Will is an online platform that allows Thai citizens to create store and share their preferences regarding end-of-life care. It allows individuals to legally refuse treatments that only prolong the process of dying without improving the quality of life. This information is store within the ThaiID, the national digital identity system, so it is linked to their government profile.
Citizens of all ages and their families; medical staff.
Citizens can now create a Living Will in less than 10 minutes from any smartphone, whereas it used to be a paper process that required a physical witness and manual filing. Doctors have immediate access to the patients preferences which prevents over-treatment that the patient never wanted. This reduces legal disputes between doctors and family members, as the patients wishes are clear and legally binding.
This was developed s a response to a paper issue. Often families and doctors were unsure of the patients wishes in an medical crisis and had no way to find out as the medical records were either lost or in another location. By building an online platform to portray the same information and linking it directly to your ThaiID, it no longer matters which hospital you were taken to, they would be able to honor your wishes.
This practice protects human dignity, and allows the final stage of life to be handled with the patients wants in mind. The old issue of 'lost paperwork' is now solved with the digitization of the will.
LW-Pt.pdf
Elder Line, developed by the Indian Government and Ministry of Social Justice and Empowerment, is a National helpline for senior citizens (NHSC). This line, 14567, is a toll-free number that provides assistance to older persons and/or caregivers in cases of abuse, rescues and reunites homeless elderly, and is currently providing four service types, including: information sharing, guidance, emotional support and field intervention.
All senior citizens across India seeking support, guidance, grievance redressal, emotional support, assistance with abuse, rescue, and related services.
Within the first four months, over 200,000 calls were received and more than 30,000 seniors received help, including guidance on vaccination and pension-related queries.
Launched by the Government of India’s Ministry of Social Justice & Empowerment as a toll‑free national helpline (14567), functioning 8AM–8PM, seven days a week, operationalized across multiple states via collaboration between central and state governments.
It provides accessible, real-time, free, and centralized support to vulnerable seniors—spanning emotional, legal, medical, and welfare needs—across the entire country, it exemplifies a responsive, scalable, and inclusive elder-care initiative.
The Eldercare Centre Service Model in Singapore was implemented by Government, Ministry of Health (MOH) and Agency for Integrated Care (AIC). These centres serve as central points for seniors in their communities, offering an ’ABC’ suite of services, (A) active ageing programmes, (B) befriending or buddying and (C) information and referral to care services. These centers provide regular community programmes, volunteering opportunities and proactive engaement to address seniors needs.
All seniors across Singapore, irrespective of income level, housing type, or frailty. This includes both healthier seniors and those who are more vulnerable or frail.
In Fiscal Year 2021, 60 Active Ageing Centres (AACs) and Active Ageing Care Hubs (AACHs) were onboarded to the new service model, collectively overseeing about 145,900 seniors, including approximately 3,500 befriendees.
MOH, in collaboration with AIC, phased in the new “ABC” service model—Active Ageing programmes, Befriending/Buddying, and Care referrals—across existing eldercare centres. They engaged providers from November 2020, gathering feedback to refine rollout as centres ramped up capacities starting May 2021.
By establishing a consistent “ABC” service suite across all eldercare centres, the model ensures all seniors can access active ageing, social connection, and care referrals in their community—bridging gaps and promoting inclusion.
The Elderly Home Care Provision, named Red Crowns CareGivers, is a private company that provides a range of home care services for olders persons in Singapore. These services, provided by trained family caregivers, nurses and other medical experts, include dementia care, medical escorts, occupational therapy, palliative care, physiotherapy, personal care, check-in visits, night nursing care and post-surgery care.
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The programme supports 2,000 vulnerable seniors, strengthening community inclusion, enhancing well-being, and advancing gerontology services through training and curriculum integration at TSMU (WHO, 2023).
It promotes social inclusion and addresses the needs of vulnerable seniors. The model can be adapted and scaled across communities.
The Resource Center for the Elderly (RCE), together with Transparency International and support from the European Union, jointly developed an electronic textbook on digital literacy for older persons in Kyrgyzstan. The tool is a structured, interactive online learning module organized into four chapters, device basics, email and internet safety; the "Tunduk" e-government portal for accessing state services; online financial security and fraud recognition; and digital civic participation through platforms like jol.kg, bilem.kg, and jmd.kg. Each chapter offers short video lessons, practical hands-on tasks (creating a Gmail account, registering on Tunduk, taking a fraud-recognition quiz, submitting a civic request on Jol.kg), FAQ sections, a glossary of digital terms, and a downloadable/printable PDF version, making it usable both online and offline.
Older persons in Kyrgyzstan interested in digital learning
The textbook was created within the broader project on "Digital technologies for empowering older people in Kyrgyzstan," implemented by RCE with support from Transparency International and the European Union. Content was built around real needs of older users. Each chapter combines a short instructional video with a guided practical exercise on an actual platform (Gmail, Tunduk, Jol.kg), followed by an FAQ addressing common worries (forgotten passwords, slow phones, scam recognition, safe password storage). Useful external resources were curated and linked (medication-tracking apps, fraud-prevention guides, healthcare/pension information, domestic-violence support contacts), and QR codes were added for quick mobile access to related platforms. The material is offered bilingually (Russian and Kyrgyz) and is openly accessible on the RCE website.
This is a good practice for innovative way of combining video instruction, live hands-on practice on real government/civic platforms, and troubleshooting FAQs in one accessible, elder-friendly format. It is highly replicable, since the same template, video, guided task, FAQ, glossary, can be adapted to other countries' e-government and financial-safety contexts, and it already exists in two languages. Sustainability is supported by its free, permanent online/downloadable availability, its integration into an ongoing organizational program (RCE) with funding by the European Union, and an open feedback mechanism that allows continuous updating as digital platforms evolve.
В КР создан электронный учебник по цифровой грамотности для пожилых людей
In order to protect older persons and persons with disabilities living alone in the event of an emergency, a network of detectors and sensors could be installed in the home. These include, for example, a gateway, activity monitor, fire alarm and emergency call system. These detectors would promptly connect them to the emergency services or emergency management personnel.
Older persons living alone
It started with only elderly people living alone in 2008. As of 2024, a total of 270,000 households are currently receiving the service.
The programme was developed my the Ministry of Health and Welfare to respond to the number of older persons living alone and the increasing number of unattended deaths. It started initially with a basic emergency call system and was subsequently expanded. Local authorities also play an important role in implementation. By 2025, the programme had evolved into a comprehensive, technology‑enabled safety net aligned with broader policies on community-based care, ageing in place, and disability inclusion, with clear implementation guidelines, stable national funding, and strong coordination between central and local governments.
The installation of technical devices in the home can provide a valuable safety net for individuals living alone, offering enhanced protection in emergency situations.
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The EASE programme. Implemented by national and local Singaporean Governments, is part of the Home Improvement Programme, focusing in improving homes for older persons. This programme helps make flats more elderly-friendly, for instance, making the home safer and more confortable for elderly individuals to live in.
It benefits HDB households with at least one senior aged 65 and above, or those aged 60–64 requiring assistance with Activities of Daily Living (ADLs).
By 2016, around 63,000 households had benefitted. By 2023, about 283,900 households had installed senior-friendly fittings. The programme supports nearly 284,000 households, enhancing safety, fall prevention, and seniors’ independence—promoting ageing-in-place and reducing home injury risks.
Introduced as an optional add-on under HIP, residents could vote to install grab bars, slip-resistant tiles, and ramps. In 2023, EASE 2.0 expanded to include foldable shower seats and wider toilet entrances for wheelchair users.
It is people-centred, heavily subsidised, and practical, enabling seniors to age safely and independently at home while improving social inclusion.
