Total: 405 good practice(s). Download
A study was conducted to develop and calculate the Active Ageing Index (AAI) for the Republic of Kazakhstan, based on the existing methodology by the United Nations Economic Commission for Europe (UNECE) and the European Commission. The methodology was adapted to Kazakhstan’s national statistical context and applied using data from national surveys and administrative sources. The data collection and analysis included covering employment, social participation, health, quality of life, income security, and enabling environments for active ageing. The developed AAI showed the first comprehensive measurement of active ageing in Kazakhstan. It further allowed for better national and international comparisons and recognition of key strengths and areas for improvement in policies affecting older persons.
Policymakers, academia, practitioners who conduct work related to older persons
The study found that older persons in Kazakhstan have strong potential for active ageing. This is reflected in high levels of educational attainment, strong social and family networks, active involvement in caring for grandchildren and older relatives, high levels of physical activity, and good psychological well-being. The study further highlighted that older persons have relatively strong labour market participation and use of information and communication technologies. The findings show a need in improving living standards for older persons, reducing risks of poverty and material deprivation, lowering mortality rates, and increasing life expectancy. Furthermore the AAI could be further used as one of key monitoring and evaluation tools for better policy research and delivery under the condition of better intergation of national statistical data, expansion of more diverse and comprehensive data collection methods, and more systematic adaptation of the index to national priorities and socio-cultural contexts.
The study was conducted by the Ministry of Labor and Social Protection of the Republic of Kazakhstan, UNFPA, National Commission on Women's and Family-Demographic Policy under the President of the Republic of Kazakhstan. The index was calculated by utilizing the data from national surveys and statistical sources including but not limited to employment, quality of life, income, health, social participation, and others. The implementation process involved identifying nationally available data corresponding to the AAI indicators and four domains: employment, participation in society, independent and healthy living, and enabling environments for active ageing. The study calculated the first national AAI and performed international comparison. Recommendations were further developed to support future monitoring and adaptation of the index into the national social policy.
This is a good practice because it allows for development and application of alternative methods of measuring age. Hence, it allows to further strengthen the foundation for more targeted, evidence-based policymaking. The methodology is highly replicable in other countries and can be regularly updated using national data sources, making it a sustainable tool for monitoring ageing trends.
The diagnostic study on long-term care in Sri Lanka study outlines findings on the current situation of LTC with regard to the need for care and the supply of care, regulatory and policy frameworks, service provision, quality management, human resources, and financing. Analysis, conclusions, and recommendations concerning LTC system development are also included and have been informed by an in-country consultative process. The study was developed through a combination of desk research as well as expert interviews and group consultations at national, district and divisional levels. The country diagnostic study aims to help strengthen the knowledge base on emerging LTC policies, programs, and systems in Sri Lanka.
The beneficiaries are policymakers and other stakeholders in the policy process. It provides data for evidence-based policies on long-term care in Sri Lanka and is expected to inform funding decisions.
The study highlights significant gaps in the long-term care system of Sri Lanka: Sri Lanka lacks a comprehensive LTC system, with fragmented services across health, social care, and community sectors; limited institutional and home‑based care coverage; weak regulatory frameworks; and inadequate financing. It underscores the need for integrated policy, workforce development, and financing strategies to ensure equitable LTC access. It also formed a basis for discussions on a new policy on ageing in Sri Lanka, which was launched in October 2025.
Developed under ADB technical assistance, the diagnostic was conducted by the Institute for Health Policy (IHP) through literature review, stakeholder interviews, and analysis of regulatory and service systems. It serves as a foundational evidence base for future LTC policy planning in Sri Lanka.
It marks Sri Lanka’s first systematic, evidence-based diagnosis of its long-term care system—creating a credible foundation for future reforms, multisector coordination, and strategic planning.
The Smart Millenniors Programme is a digital inclusion initiative that addresses the digital divide. The name Millenniors comes from combining the words millennial and senior together. The programme offers a community-based digital literacy curriculum designed for elderly, divided into different 'survival skills' in the digital age. Smartphone & connectivity basics, social connectivity, content consumption, mobile photography, and digital wellness & safety. New additions as of 2026 include; digital citizenship training, where elders learn how to use the eGovPH superapp to access their national digital ID and claim government benefits, and SIM registration lessons to ensure they are protected from fraud. The programme has other aims such as reducing social isolation and ensuring elderly digital safety in the world.
Older persons in the Philippines
Older graduates of The Senior Millenniors Programme reported a 60% increase in confidence when using various digital services such as banking or government sites. Additionally, there is a lower rate of victims to financial scams due to more knowledge of how to identify a scam or phishing scheme. In 2026, the model has been adopted by various local governments, using it as a standard active ageing service. The sessions helped to onboard thousands of seniors into the eGovPH superapp, allowing them to claim national discounts for seniors, as well as access government services digitally. This is positive as it allows seniors to avoid waiting in long physical queues.
This programme was created after the realization that many older Filipinos had children and grandchildren living abroad, making the primary motivation for using technology family connection. Lessons are focused on teaching the tools that have immediate practical value such as joining Wi-Fi, basics of mobile data, creating Facebook profiles and joining community groups, and identifying phishing scams and protecting personal data.
Pairing young and older persons makes for a patient, non-judgmental environment where knowledge can be shared. It acknowledges that digital literacy is a lifeline these days, and knowing how to contact their loved ones can significantly improve quality of life.
Smart's 'Millenniors' Program: Empowering Filipino senior citizens through technology. - Free Online Library
The Digital Inclusion Project to Empower Thailand’s Seniors, implemented by Chulalongkorn University and Foundation of Thai Gerontology Research and Development Institute, is a research project focused on empowering elderly individuals in Thailand by developing tailored digital tools and educational programmes that help bridge the digital divide. Through culturally sensitive and holistic approaches, the initiative recognizes the unique challenges of ageing individuals and seeks to contribute to policy-making on digital inclusion.
The programme targets older adults across Thailand, especially those challenged by poverty or lacking digital access, to help them navigate the digital landscape safely and confidently.
Early outcomes show participants gaining digital skills helpful for daily life—accessing information, e-services, and communication tools—which directly enhances their autonomy and quality of life. The initiative is already influencing broader national efforts toward digital inclusivity for the ageing population.
Led by Chulalongkorn University researchers, in collaboration with local authorities, the project involved creating training modules tailored to seniors’ needs and piloting them at community venues—bridging academia, government, and the community in implementation.
It pioneers an evidence-informed, community-based digital empowerment model, targeting an often-overlooked demographic. This initiative strengthens social inclusion and dignity for older adults, while laying the foundation for scalable national digital aging policies.
The Digital Inclusion strategy in the Republic of Korea aims to ensure equitable participation in the digital world by eliminating discrimination and exclusion, while expanding access to digital technology benefits. Key initiatives include digital education centers, services for individuals with limited mobility, online learning systems, expanded public Wi-Fi and rural internet access, support for smart devices and enhanced accessibility for disabled and older populations.
The intended primary beneficiaries included vulnerable groups such as rural residents, older adults, persons with disabilities, and those with visual or hearing impairments.
The Ministry of Science and ICT coordinated with multiple agencies. Actions included deploying public Wi-Fi at 41,000 locations (2020–22), providing 10,000 smart devices to low-income users (2021), and enacting accessibility requirements for kiosks while expanding AI-based communication services.
It is holistic, covering education, access, use, and governance, while ensuring no one is left behind in digital transformation. The approach is systemic, inclusive, and replicable.
The platform offers a range of courses, ranging from basic digital literacy for everyday services, such as online shopping and self-service kiosks, to advanced programmes related to economic and social activities and the latest digital technologies, including AI. The learning environment is interaction-based. On-site courses are also available to support the online learning experience.
Citizens who are interested in digital training for daily life, especially the elderly, people with disabilities, and families from multicultural backgrounds.
Since its launch in 2020, a total of 3.41 million people have received training through this programme (as of January 2025).
The digital transformation, accelerated by the COVID-19 pandemic, has made the digital divide visible as a social issue. In order to close this gap, the need to reform the existing digital education system was recognised. Consequently, this platform was established in 2020. On-site courses are also held at a regional level so that people living in rural areas can participate in offline learning. As part of its implementation, the Digital Learning Bus project has been launched and Senior Digital Internships have been created, providing employment opportunities for senior citizens.
This programme is designed to improve the digital literacy of disadvantaged groups, including the elderly, at various levels. Adopting a holistic approach, it uses both online and offline methods to reach and support people with learning difficulties who are unable to travel.
보도자료 | 상세화면 - 과학기술정보통신부
The digital literacy course “I Am Online” was intiated in the Spring of 2022 as part of a wider move to promote digital inclusion and reduce the digital divide among older adults in Kazakhstan. The programme was purposefully developed to help pensioners and other older persons navigate new technologies and use smartphones independently. The skills-building course offered a detailed training on essential digital skills, including smartphone use, downloading and managing mobile applications, and accessing key online services such as the government platform eGov and banking applications. Participants were also taught to on how to better access digital tools which support communication, information access, and everyday tasks. A key component of the curriculum focused on digital safety and online protection. Participants learned how to identify fraudulent schemes, recognize misinformation and fake content, and protect themselves from online scams. Through training, the program aimed to enhance older persons' independence, confidence, and ability to participate in a increasingly digital society.
Older persons in Almaty, Kazakhstan
The Connect-Ed Foundation report for 2022 highlights a 40% increase in digital literacy for pensioners and retirees after attending the training courses on digital literacy.
The "I am Online" course was developed in tandem with broader goal of increasing the digital literacy in Kazakhstan. The dedicated team of younger volunteers was assembled to create a comprehensive curriculum that would provide neccesary skills and understanding on uses of digital technologies to the older persons'.
This is a good practice because it provides an accessible and supportive environment for older persons to develop digital skills that are increasingly essential for communication, access to services, and social enagagement. The initiative is innovative in its use of intergenerational learning, engaging younger volunteers to support older adults while strengthening social cohesion and reducing age-related stereotypes. The model is highly replicable and sustainable, as it relies on community engagement, volunteer support, and partnerships, enabling it to be adapted and implemented in different local contexts at relatively low cost.
Connect-ed Impact Report
This initiative tackles the digital divide by empowering college students to become tech teachers for older persons. However, Yuva Vigyan goes beyond simple instruction: the programme fosters a unique exchange. College students equip older persons with valuable computer skills, promoting continued learning and social connection. In turn, experienced professionals from the college faculty become mentors to the students, offering guidance beyond the classroom.
Following classes, students and older persons may interact informally, creating opportunities for knowledge exchange in both directions. Older persons, with their life experiences and wisdom, can mentor students, fostering a sense of community and mutual respect.
Older persons in Kochi as well as college students.
Participants reported increased confidence and proficiency with digital tools, demonstrating comfort in real-life applications such as communication and entertainment. It also strengthened intergenerational bonds.
The module for teaching computers and smartphone was developed by college faculty and students in consultation with older persons to understand their needs.
The initiative addresses multiple needs within an age-friendly framework. Older persons gain valuable digital literacy, while students develop teaching skills and gain valuable insights from those with significant life experience. This program fosters social connections, combats isolation, and promotes lifelong learning for all participants, making it a powerful model for other communities looking to bridge the digital divide and create a more inclusive society.
Bridging the Digital Divide: Intergenerational Learning - Age-Friendly World
The digital National Senior Citizens ID (NSCID) is the official digital version of the Senior Citizen ID, accessible through the eGovPH. It is designed to make the verification and use of privileges faster, more secure and more convenient. Accepted by participating establishments nationwide, NSCID enables older persons to access benefits such as a twenty per cent discount and VAT exemption on eligible products and services. It can also be used for public transportation, purchases of medicines and medical services and other benefits provided by law. NSCID makes it easier for older persons to verify their eligibility for these privileges by eliminating the need for physical documents. The initiative supports digital transformation by improving service delivery, expanding social protection and enhancing accessibility, ensuring that no older person is left behind in an increasingly digital society.
Citizens of the Philippines aged 60 or over
By April 2026, more than 1.3 million senior citizens had accessed their digital NSCID through the eGovPH app. The digital NSCID enables seniors to verify their status and access legally mandated benefits, including the 20% discount and VAT exemption, medical services, medicines, and public transportation benefits through the eGovPH app.
The National Senior Citizens ID (NSCID) was developed by the National Commission of Senior Citizens (NCSC) in partnership with the Department of Information and Communications Technology (DICT) as a nationwide, standardized identification system for older persons. In August 2025, the government launched a digital NSCID integrated into the eGovPH application, linked with the Philippine Identification System (PhilSys) to enable automatic recognition of eligible citizens aged 60 and above. The implementation included coordination with local government units (LGUs), nationwide information campaigns, digital literacy training, and support for seniors who need assistance using the system.
The National Senior Citizens ID is a good practice because it creates a standardized, secure, and easily verifiable identity system that helps older persons access benefits and services more efficiently. By integrating the ID into the eGovPH platform and linking it with the national identification system, the government reduces administrative burden, paperwork, and opportunities for fraud. The initiative promotes digital inclusion, strengthens social protection, and improves service delivery nationwide while ensuring that senior citizens, including those in remote areas, can more easily claim their legal entitlements.
NCSC to establishments: Honor digital senior ID | Philippine News Agency
The Digital Spring Project, launched as a pilot by the Ministry of Family and Social Services, Vodafone and Turkcell, established “Digital Spring Rooms” in nursing homes across several cities in Türkiye. These rooms provide older persons with access to technology, allowing them to video call family members, play digital games and perform e-Government transactions. The project has expanded to 10 technology rooms, with projections to expand nationwide.
Beneficiaries were older persons residing in nursing homes affiliated with the Ministry of Family and Social Services across Türkiye.
As of the report, 1,923 older persons received digital and financial literacy training across 43 provinces. Additionally, 10 “Digital Spring Rooms” were established in nine nursing homes, enabling residents to use technology and the internet to connect visually and vocally with their loved ones.
Initiated in 2021 with pilot training programs in Istanbul, the initiative scaled nationwide under the ministry. It involved setting up dedicated Digital Spring Rooms, facilitating both training and social connection, and expanding digital literacy efforts to service centers in 43 provinces.
It integrates digital inclusion with social engagement, empowering older adults to stay digitally connected and independent, and showcases scalable nationwide implementation.
